RETURNS AND CANCELLATION
You have the right to cancel your order at any time, up to 7 working days after the day you receive it. But, you must tell us straight away if you wish to do this.
If you have paid a delivery charge, this will be refunded too, unless you’re only returning part of the order. If this is the case, you will still need to pay the full delivery charge.
You must take good care of the items while they’re in your possession; they must be returned to us unused, still in its original packaging with the seal unbroken, in a sell-able condition.
It is your responsibility to return the items to us, or to arrange collection of larger items. This needs to be done promptly at your cost.
Please note that we are unable to accept any returned e-liquids or equipment that have been unsealed or used in any way, as this would constitute a health and safety risk due to hygiene purposes.
REFUNDS/REPLACEMENTS OF UNDELIVERED ITEMS:
If your order has not arrived after five working days, please contact us with your details and order number,also please contact the respective mailing/delivery companies.
We will be able to track your order with our distributors if tracking has been selected, however, we have to wait 15 working days before we can track your order with Royal Mail.
If, after this time you still have not received your order, please do not hesitate to get in contact with our customer service team, who will advise you on this issue.
CANCELLATION RETURNS AND EXCHANGES
If either party breaks the terms of these conditions in any material way, the other party can terminate these conditions by giving the other party 7 days' written notice. In such cases the customers delivery costs of return will not be refunded where the goods have been dispatched. This is for breach of the contract.
In certain situations where goods are ordered online, we may be prepared to give you a refund or exchange in accordance with UK Law.
Consumers ordering goods or services at a distance (such as via telephone or online) have certain cancellation rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Consumers should be aware that certain products that are deemed as perishable items, are not covered.
You may cancel any order for goods within 14 working days from the day after receiving your goods without liability to us.
A working day is any day except Saturday, Sunday and UK public holidays.
You may cancel your order by emailing us immediately.
If you cancel an order for goods, they must be returned to us within a reasonable period, complete (with any accessories, leads or other items provided with the goods) undamaged and unused, with the original packaging and seals intact, enclosing proof of purchase and packaged securely.
If you fail to return the goods in this manner, we may charge you the costs we incur in recovering the goods from you (which may be substantial) or the stand alone retail value of any missing or damaged items.
* You must inform us by email if you wish to make any returns and obtain a returns number from firstname.lastname@example.org and include it in your return package, we will not accept any returns without a return number.
* You must return the goods by sending them to our Returns Team at your cost. It is your responsibility to ensure that the goods are received by us and we recommend using Special Delivery or Signed For services, where appropriate.
* You shall be under a duty to take reasonable care of the goods until received by us. It is your responsibility to ensure that the goods are not damaged whilst in transit using transport arranged by you.
* You are entitled to examine any goods ordered as you would in a shop. However, if you use the goods, you may lose your right to cancel your purchase. Use would include, but not be limited to using the goods. We reserve the right to charge you for the value of any goods returned which have been used or damaged whilst in your possession, up to the full cost price of the goods.
If you’re shopping with us online, you have an opportunity to cancel your order if the goods aren’t what you expected under law. After all, we all make mistakes from time to time.
We believe that you will be delighted with your product, but, there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.
If you would like to return your items, you may do so within 14 days of receiving them. Items returned must be in a new and unused condition. Blister packs must not be opened. We will refund the cost of the items, however shipping charges are non-refundable.
We will try to attend to all returns as soon as practically possible.
Please note that refunds are subject to a £1.00 processing charge. This is to cover the charge issued to us by the bank for every refund transaction.
Please send the item back by a signed for service, to ensure security.
Our policy is to ensure that you are satisfied every time you place an order with The-gourmet-eliquid-collective.com. If you are unhappy with an item when you receive it or if you simply change your mind, please return it, with the dispatch note and a returns number obtained from us, unused, having taken care of it and complete with packaging and all components and all seals and blister packs intact. Refunds will be issued within 14 working days please return by a signed for service.
We try to select and package the products as well as possible to ensure they arrive in good condition. However, if a product arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the product to us at the postal address we give you once you contact us preferably within 14 days of receipt. Please specify the defect when returning the item. We cannot accept issues arising from misuse, incorrect storage or normal wear and tear of products sold by us. As mentioned previously, please contact us at our email to obtain a returns number stating your issues.
You will only have to pay for the return postage of the products.This does not affect your Statutory Rights.
We may also advise you how to send the item back to us. Please use a secure delivery method which requires a signature upon receipt and return to:
You will be responsible for the returned products until they reach us.
Please contact us by email:
Customerservices@the-gourmet-eliquid-collective.com to inform us of your wish to return products including the returns number emailed to you by us, in your return package.